FAQ


Walking groups

How do I register for a Heart Foundation Walking group?

The easiest way to register for a Heart Foundation Walking group is to use our Walk Finder. You can search by area. When you have found the Heart Foundation Walking group that suits you best, click the Register button and complete the registration form. You can contact the Walk Organiser of your chosen group with any questions regarding the group.

Can I be in more than one group?

Yes, but please let us know so that we can register and reward you appropriately. You can get in touch with us via the contact us page.

I have forgotten my website password.

You can recover your passowrd by using the 'Lost password' link on the login screen.

How can I change my contact details?

You can change your contact details at any time by logging in to your Heart Foundation Walking profile or contact us.

How do I use my Heart Foundation Walking online profile?

As a Heart Foundation Walking participant you have access to a Heart Foundation Walking online profile. This allows you to track your walks, change your preferences, amongst many other things. We have Website User Guides which give step by step instructions for using your online profile. Access these from the links below. 

Website User Guide for Walkers

Website User Guide for Walk Organisers

Website User Guide for Local Coordinators 

Can I login on the Heart Foundation Walking website using my Heart Foundation Walking App login details? 

No, unless you have registered for the App and website using the same email and password. The two platforms are seperate, meaning you must register for both. 

Why does the registration form request my personal information?

The information requested on the registration form is essential to allow us to administer and evaluate the program. If you have any concerns about providing any particular information, please call the Heart Foundation, 13 11 12.

Will I be asked to pay or make donations to the Heart Foundation?

This is a free program for walkers, volunteer Walk Organisers and Local Coordinators to join. Donations are welcome and will help us continue our lifesaving research and health education work, however there is no obligation to donate or participate in fundraising. Information about Heart Foundation fundraising will be included occasionally in the newsletter. If you would like to make a donation, or volunteer to help the Heart Foundation, please telephone 13 11 12 for more information. Your support will make a difference.

Is any research being conducted through Heart Foundation Walking?

We are committed to thoroughly evaluating Heart Foundation Walking. Mail, email, telephone or face-to-face surveys may be conducted from time to time. Participation in research is not compulsory and you have the right to refuse to take part, or withdraw at any point, without penalty. However, we value your views and input and recognise that good evaluation can assist us to deliver a better program.

The Heart Foundation Walking Team is my Local Coordinator, what should I expect?

The Heart Foundation Walking Team can be a Local Coordinator for walking groups in the absence of a Host Organisation. We are working with organisations all over Australia to increase the support network for walking groups, however, until those are up and running we can help your walking group get started! 

Though we don’t have the resources to print posters and record group attendance online, we’re available for guidance and can respond to any questions you might have. Our website is full of helpful information (including promotional resources) and we’re always here if you need to contact us.

As a Walk Organiser you can access all our online resources through Tips and Tools once you have completed your training. If you would like to promote your walking group locally you could reach out to your local council, community centre or other local organisation. These organisations may also assist with printing posters. These organisations may also like to support your group ongoing.  Let us know if you need more information about this.

How do I unjoin a Heart Foundation Walking group?

You can leave Heart Foundation Walking at any time by logging in to your Heart Foundation Waking profile and using the exit button, or contact us 

You can always join again, to do this contact us to reactivate your profile.

 


Mobile App troubleshooting

How do I download the Heart Foundation Walking app?

The Heart Foundation Walking App is available to download from the App Store on your iPhone or Google Play on your android device.

To download the app, search for ‘Heart Foundation Walking’ in your relevant app store, and the app will be displayed for download.

When you have found the app, follow these steps to download:

  • Tap the Heart Foundation Walking app icon.
  • Tap ‘Install’ or ‘Buy’ – our app is free.
  • Enter your Apple or Google Play password – this will be the same password used when downloading other apps from the Apple or Google Play stores, or use Touch ID/Face ID when prompted to approve the download.
  • Wait for the download to finish.

Important notes:

  • iPhone 4s, 5 and 5c do not have inbuilt pedometers (a motion sensor co-processor) and therefore cannot count steps to sync with the Heart Foundation Walking app. If you use an iPhone 4s, 5 or 5c, you’ll need a Fitbit or Garmin to count steps and sync with our App. 
  • Our app supports iOS version 10.0 - 13.0 and Android version 7.0 – 10.0 only.

Once I have downloaded the app, how do I use it?

Tap on the app icon to open it. Once opened, you will see the following options: ‘Sign up with Facebook’, ‘Create account’ or ‘Sign in’.  You will now need to register to use the app. Learn more about syncing and tracking steps. 

I want my picture against my name. How do I do this?

To see a photo alongside your profile name, register using Facebook. Unfortunately, there is no other way of uploading a picture if you have registered via email.

How do I register with the app?

To register to use the Heart Foundation Walking app, you will need to choose one of the following options:

Sign up with Facebook: 

  1. If you choose to register with Facebook, Facebook will launch on your smart phone and prompt you to log in to your Facebook account, to connect to Heart Foundation Walking. Please follow the instructions displayed on your phone and log in to your Facebook account and tap on the ‘Log In’ icon once you have entered your Facebook login details.  
  2. You will then have the option to “Continue as (your given name as featured on your Facebook profile)”. Please note that to register with the app via your Facebook profile, Heart Foundation Walking will need to receive your public profile and email address, this does not let the app post to your Facebook.
  3. Press “Continue”. The app will then relaunch and take you into the registration form.
  4. Once registered, you will be prompted to connect your smart phone with the following health providers: Apple Health, Google Fit, Fitbit or Garmin.

Create account (register with email):

  1. If you select to create an account, you will be automatically directed into the registration form.
  2. When you’ve completed the registration process, you’ll be prompted to sync the app with one of the following health providers: Apple Health, Google Fit, Fitbit or Garmin.

How do I login to the app? 

Once logged in to the app, you should not have to log in each time you reopen it.

If you do need to log in:

Login with Facebook

  1. If selecting to ‘Login with Facebook’, the app will launch Facebook on your smartphone device.
  2. If you have previously logged in with Facebook, you will be prompted with ‘You previously logged in to Heart Foundation Walking with Facebook. Would you like to continue?’ If you choose to ‘Continue’ the app will re-launch and drop you back into the Heart Foundation Walking app.
  3. If you have not previously logged in with Facebook, you will be prompted to ‘Login into your Facebook account to connect to Heart Foundation Walking’.

Login with email

  1. If you select to ‘Login with email’, you will be taken to the login screen where you will be prompted to login or register using your email and password.
  2. When you enter your email and password details, you will be logged into the app and presented with the ‘My Steps’ page first. You will also be given an option to login via Facebook and a link to reset your password from this screen. You can also press the close button (the ‘X’ icon) to return to the sign in / sign up screen.

What if I’ve forgotten my password?

If you have forgotten your password, select ‘Forgot your password?’ on the login page of the app. You will be prompted to enter the email address you used to register with the app. After selecting ‘Continue’, instructions to reset your password will be sent to you via email.

On submission, as long as the email address recognised is current and has been entered correctly, you will receive an email with a link to reset your password.

Please allow up to 30 mins to receive this email and remember to also check your junk/spam folder if the email has not turned up in your inbox

Syncing Steps

How do you connect the app with Fitbit, Garmin, Apple Health or Google Fit?

The free Heart Foundation Walking app gives you the ability to connect with one of four health apps on your mobile phone – Fitbit, Garmin, Apple Health and Google Fit – which allow you to track your steps. You can view your step count in the ‘Profile’ section of the app, which will display your recent walking activity.

You will be prompted to sync with Fitbit, Garmin or your mobile phone’s associated health provider (either Apple Health or Google Fit) immediately after you have created your Heart Foundation Walking app account. 

You can only connect with one third party health app. To change which app you would like to connect with, see ‘How do I edit my profile?’.

What is Apple Health?

Apple Health is the iPhone’s health app. It is automatically installed on your device. Apple Health draws data from the iPhone itself, from fitness wearables such as a Fitbit, Garmin or Apple Watch, or other fitness apps available for download from your Apple app store. The Apple Health app will also take data from your iPhone’s built in motion sensors and GPS so it can collect and present data about your steps, distance and so on. 

The function of the Apple Health app is to collect all this information each day for an overall snapshot of your activity.  For more information on how to download or use your Apple Health app, visit Apple Support www.support.apple.com and search for “Apple Health” in the search field.

What is Google Fit?

Google Fit is a health app developed by Google for Android devices. This free app does not come with the phone, you will need to download it from the Google Play store. Google Fit draws data from your Android device, from fitness wearables such as a Fitbit, Garmin or a Samsung smart watch, or other fitness apps available for download from Google Play. The Google Fit app will also take data from your smartphone’s built in motion sensors and GPS, so it can collect and present data about your steps, distance and so on. 

The function of the Google Fit app is to collect all this information each day for an overall snapshot of your activity.  For more information on how to download and use your Google Fit app, visit Google support www.support.google.com and search for “Google Fit” in the search field.

What versions of Android and iOS does the app support?

The Heart Foundation Walking app supports Apple and Android devices on the below versions only:

  • iOS version 10.0 - 13.0
  • Android version 7.0 – 10.0

It’s important to note, the Heart Foundation Walking app is only available for Apple and Android phones, and not available to Microsoft windows mobiles.

I'm having trouble syncing my Fitbit steps to the Heart Foundation Walking app. 

There are a number of things you can try if your Fitbit and the Heart Foundation Walking app are not syncing:

  1. Please ensure both Fitbit and Heart Foundation Walking apps are both updated to the latest software.
  • Open your Fitbit app and allow it to generate your steps. This may take a few seconds. If you can see a refresh/reload button please press that.
  • Open your Heart Foundation Walking app - it may take a few seconds, but your steps should then appear from your Fitbit App to the Heart Foundation Walking App. Your phone should do this automatically, but sometimes we need to open the apps to encourage a sync.

2. Please check the following:

  • Open the Settings in your Fitbit app, and ensure you have turned on 'All-Day Sync'. This will ensure your Heart Foundation Walking app will sync throughout the day.
  • The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
  • Make sure your phone isn't managing other Bluetooth connections. For more information, see ‘Is the Fitbit app for iOS interfering with other Bluetooth devices?’.
  • If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn the device off or switch off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?
  • Your Fitbit device's battery isn't critically low.

3. If your device still won't sync, try these steps:

  • Force quit the Fitbit app.
  • Go to Settings > Bluetooth and turn Bluetooth off and back on.
  • Open the Fitbit app.
  • If your Fitbit device didn't sync, restart your phone.
  • If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  • If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Find out more about syncing.   

How many times per hour can I sync my Fitbit steps to the Heart Foundation Walking App?

Your Fitbit will sync with our App 13 times automatically. You can manually sync your Fitbit an additional 16 times per hour by pressing the 2 small arrows which form a circle in the top right-hand corner of the steps screen.  

I'm having trouble syncing my Garmin steps to the Heart Foundation Walking app. 

Before syncing can be performed from your Garmin device to the Heart Foundation Walking app, a sync of your recent steps on your Garmin device is required.

  • Take some steps wearing your Garmin device
  • Sync steps in the Garmin Connect app
  • Wait a few minutes before syncing with the Heart Foundation Walking app from the My Steps page

If the above doesn’t rectify the issue, please check the following:

  • The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
  • Your iPhone isn't managing other Bluetooth connections.
  • If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Garmin device's battery isn't critically low.

If your device still won't sync, try these steps:

  • Force quit the Garmin app.
  • Go to Settings > Bluetooth and turn Bluetooth off and back on.
  • Open the Garmin app.
  • If your Garmin device didn't sync, restart your phone.
  • If your Garmin device won't sync after the restart, log in to your Garmin account on a different phone, tablet, or computer and try to sync.
  • If your Garmin device still doesn’t sync, remove all other Garmin devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Find out more about syncing.   

Can I connect a Samsung Gear to the app?

The Heart Foundation Walking App gives you the ability to connect with Apple Health, Google Fit, Fitbit or Garmin. However, Samsung Gear doesn’t currently connect directly to the app.  If you have an Android phone, you can connect via the Google Fit app. This is free to download from the Google Play store. Unfortunately, if you have an iPhone, there’s no way of connecting your Samsung Gear to Apple.

This is how you will track your steps.

  • Download the Heart Foundation Walking app from the Google Play Store
  • Sign up by completing the registration process
  • When it asks you to sync your phone, select Fitbit/Apple Health/Google Fit or Garmin. Apple Health will already be installed on your device whilst Google Fit may need to be downloaded from the Play Store – it is free. If you connect to Fitbit, you need to have the Fitbit app on your phone, same goes for Garmin.

I have a new iPhone and can’t see the record from my iWatch to iPhone. What I can do?

Please ensure your Apple watch is synced with your new iPhone. To do this you may need to unpair your Apple watch from the old iPhone before you can pair it with your new iPhone. Otherwise on your new iPhone, open the Apple Watch app, tap the ‘My Watch’ tab, then tap your Apple watch at the top of the screen. Pair your Apple Watch and iPhone again.

I have a new wearable. Is there any way I can sync this with the app and retain steps recorded previously?

If you are using a new Fitbit or Garmin account, previous steps will not be retained and recorded. However, if it's the same account, the sync will occur, and any steps previously recorded should display.

Does the app work on a tablet or only a mobile device? 

The app was not built to work on a tablet. Some users have been able to download the app onto a tablet however the full functionality will not be there. 

Why doesn’t my app show active minutes?

If you are using Apple Health, which is not connected to a wearable device, it will not track active minutes. If on the other hand you have connected a wearable device to Apple Health e.g. Apple Watch, active minutes will pull into your Profile page on the Heart Foundation Walking app.

Managing my Profile

How do I edit my profile?

If you need to edit your profile, you can access the ‘Profile’ icon on the app screen. To edit the details in your profile, tap the pencil icon– this will take you to the ‘Edit’ screen where you can update your profile details. 

The profile details that you can edit include:

  • name;
  • postcode;
  • gender;
  • date of birth;
  • password; and
  • health provider.

To update each of these details, tap the pencil icon on the right-hand side of each item. Tap the pencil icon again to save any changes.

To exit the ‘Profile’ page, tap the ‘X’ icon on the top left-hand side of the screen.

Please note, the email address you registered with is unable to be changed as essentially your email address becomes your login.  This is hard coded in the app as soon as you register. 

I need to change my email address.  Can I change it?

Unfortunately, it’s not possible to change or update your email address after registration is complete.  If you have made a spelling mistake or simply have a new email address, the only way for you to keep participating is to re-register using the correct or new email address.  This will however mean you will lose any previously recorded steps.

I’ve clicked on the ‘Forgot Password’ link however I’m not receiving the email to reset my password.

These emails are automatically triggered as soon as you complete the forgot password process.

Please ensure you double check the spelling when you enter your email address details into the field prior to clicking OK. There have been incidents where people type in an incorrect email address and expect the reset password to land in their inbox. The app will not verify if the email address you enter is correct or match it against a known email address in our database. So, users may think they are getting it, where in fact they could have incorrectly entered email details.

Why can’t I log into the website with my login details?

The Heart Foundation Walking website is separate to the Heart Foundation Walking app. This means they do not talk to each other. Even if you are an existing Heart Foundation Walking member via our website, you will still need to register again with the App. You can register via the following options: ‘Sign up with Facebook’, or ‘create an account’.

To avoid different passwords, you can choose to enter the same log-in details you use for the website when you are completing the registration process to save log-in confusion.

Teams

How do teams work?

Walking with others is the ultimate way to boost your activity – not only will walking with a team inspire you to walk more, evidence shows that walking with others can have a bigger impact on your blood pressure, cholesterol and BMI.

Start by registering yourself as the team captain and create your team page. Then invite your friends, colleagues or family members to join by sending them a customised link. You’ll have the opportunity to compete within your own team or follow the leaderboard to compete against other teams.

How do I create a team?

Creating a Heart Foundation Walking team is very simple and can be done in a matter of steps! Download and register as an individual. Refer to “How do I register with the app?” guidelines above.

Once you’ve registered go to the My Teams page and select ‘Create a Team’.

  • Enter your team name.

NB: there is a maximum of 24 characters/numbers permitted, no special characters

  • Select the type of team you are creating e.g. workplace, family, friends, sporting team, community team, school or other.
  • Next step is to invite others to join your team.  Click ‘Next’. This will generate a 6-digit team code. 
  • To invite people to join your team click the ‘Share’ button.  Apps you have enabled on your phone to share will appear. Select the way you would like to invite people e.g. via email, text message, Facebook Messenger, WhatsApp etc.  You don’t have to invite everyone via the same mechanism, you may want to email some friends and text others. This is possible, you’ll just have to send invitations to join, one method at a time.
  • When you’ve selected the people you want to invite, click ‘Send’. You will be re-directed to your My Teams page.
  • An automated message to join that team will be sent to the list of people you’ve just invited.
    • If the recipient has already downloaded and registered with the Heart Foundation Walking app, the link provided will take them directly to the Teams page where they will ‘Join’ your team.
    • If the recipient hasn’t registered with the Heart Foundation Walking app, they will have to download and register before they can join your team. Once they have done this, they can join in one of 2 ways:
      • Retrieve the original invitation they received and click the link which will take them directly to the My Teams page, or
      • They can open the app > go to the My Teams page > click Join team or click the ‘+’ button in the top right-hand side of the screen > enter the 6-digit team code. If the code is correct, they will see the name of the team they’ve been invited to join. Select ‘Join this team’. If the team code is incorrect, they will not be taken any further.

Can anyone create a team?

Yes, anyone who is registered with the Heart Foundation Walking app is able to create a team.

Is there a limit to how many teams I can be a part of, or create?

No, there’s no limit to the number of teams you can join or create.  All teams you’re involved with will display on your My Teams page in the app.

How do I invite someone to be part of my team?

If you’re already a member of a team and would like to invite your friends to join –

  • Open the My Teams page, and the team you would like to invite people to join.
  • Click the ‘Share’ button.  Apps you have enabled on your phone to share will appear. Select the way you would like to invite people e.g. via email, text message, Facebook Messenger, WhatsApp etc.  You don’t have to invite everyone via the same mechanism, you may want to email some friends and text others. This is possible, you’ll just have to send invitations to join, one method at a time.
  • When you’ve selected the people you want to invite, click ‘Send’. You will be re-directed to your My Teams page.
  • An automated message to join that team will be sent to the list of people you’ve just invited.
    • If the recipient has already downloaded and registered with the Heart Foundation Walking app, the link provided will take them directly to the Teams page where they will ‘Join’ your team.
    • If the recipient hasn’t registered with the Heart Foundation Walking app, they will have to download and register before they can join your team. Once they have done this, they can join in one of 2 ways:
      • Retrieve the original invitation they received and click the link which will take them directly to the My Teams page, or
      • They can open the app > go to the My Teams page > click Join team or click the ‘+’ button in the top right-hand side of the screen > enter the 6-digit team code. If the code is correct, they will see the name of the team they’ve been invited to join. Select ‘Join this team’. If the team code is incorrect, they will not be taken any further.

How do I join a team?

You are only able to join a team if you have been invited by an existing team member.

You’ll receive an automated message when someone invites you to be part of their team.

  • If you have already downloaded and registered with the Heart Foundation Walking app, either:
    • click on the link to take you directly to the Teams page where you will ‘Join’ your team, or
    • copy the 6-digit team code and paste it into the ‘Join a Team’ field.
  • If you haven’t registered with the Heart Foundation Walking app, you’ll have to download and register before you can join the team. Once you’ve completed this you join one of 2 ways:
    • Retrieve the original invitation you received and click the link to take you directly to the My Teams page, or
    • open the app > go to the My Teams page > click Join team or click the ‘+’ button in the top right-hand side of the screen > enter the 6-digit team code. If the code is correct, they will see the name of the team they’ve been invited to join. Select ‘Join this team’. If the team code is incorrect, they will not be taken any further.

How do I leave a team?

To leave a team, go to the My Teams page. 

  • If you’re a member of one team, scroll down to the very bottom of the team’s page and click ‘Leave Team’. A message will display to make sure you want to leave this team. If the answer is yes, select ‘Leave’. A success message will display if this has worked.
  • If you’re a member of multiple teams, open the team you want to leave and scroll to the very bottom.  Select ‘Leave Team’. A message will display to make sure you want to leave this team.  If the answer is yes, select ‘Leave’. A success message will display if this has worked.

Can I remove a team member?

There’s no way to remove a member from your team. The team member has to leave the team.  Refer to ‘How do I leave a team’.

How do I find a team on the Heart Foundation Walking app?

Unfortunately, there is no way to search for a team on the app.  The only way to see a team is if someone invites you to join.

Can anyone invite someone to be part of a team?

Yes, as long as that person is already a member of the team.

  • Go to your My Teams page.  If you are only a member of one team, that team will display on the app. If you’re a member of multiple teams, you will need to select the team which you want to invite new members to join.
  • Click the ‘share’ button in the top right-hand side of the My Teams screen.
  • Select ‘Share Team Code’.
  • Select the way you would like to invite people e.g. via email, text message, Facebook Messenger, WhatsApp etc.  You don’t have to invite everyone via the same mechanism, you may want to email some friends and text others. This is possible, you’ll just have to send invitations to join, one method at a time.
  • When you’ve selected the people you want to invite, click ‘Send’. You will be re-directed to your My Teams page.
  • An automated message to join that team will be sent to your list of potential team members.

I want to put a picture of our team on the app. How can I do this?

Unfortunately, there’s no way of uploading a picture to a team page.

When I join a team, what steps display on my team page?

Steps you’ve taken this week since joining that team will display. These will refresh every week.

How do I get back to the My Teams page from the team dashboard?

iOS users can either tap the My Teams button in the bottom navigation bar or click the back arrow.

Android users are only able to navigate back to the main My Teams page by clicking the back arrow.

I just joined ABC123 team, but I can’t see my name listed as a team member. Why not?

There may be a slight delay between the time you join a team and the time your name is listed as a team member on the Team Page.

What happens to my steps when I leave a team?

Any steps you have taken since the date you joined a team will be removed from the team’s Overall Steps at the top of the screen. Steps taken as an individual will not change, and you can track your individual step statistics on the Profile page in the app.

Are teams part of the Walking challenge?

Teams are not part of the Walking challenge this time round. We will look to include teams in future challenges. Even though you can't compete as a team, you can still challenge and motivate each other, to increase your overall individual step count during the Challenge!

Step challenges

What is the Heart Foundation Walking challenge?

The Heart Foundation Walking challenge is part of the Heart Foundation Walking program. It is a 6-week challenge open to all Australians over the age of 17 and will run from 1 November – 10 December 2019.

How do I join the Heart Foundation Walking challenge?

To take part in the challenge you need to register via the Heart Foundation Walking app.

Can I take part in the Heart Foundation Walking challenge if I’m already in a Heart Foundation Walking Group? 

No. Heart Foundation Walking groups are not able to participate in the Challenge. You will need to download the App and register through the App to participate in the Challenge.

Can I participate in the Heart Foundation Walking challenge if I don’t download the app?

No, the only way to take part in the challenge is to download the Heart Foundation Walking app and taking part as an individual walker. 

Some people seem to have an enormous amount of daily steps on the leader board. Are they cheating?

The App is used by lots of different individuals doing various forms of physical activity. The App may at times display steps that appear inaccurate to some users. This can occur due to the way people track and sync their steps when using Fitbit or Garmin as all steps they’ve taken since the last time they synced with the app will display on the leaderboard all in one day. This could also be explained by, for example, runners who would likely take a larger number of steps, or someone who walks a lot in their job. We encourage everyone to take as many steps as they feel able to.

When we have Challenges running, we validate steps taken by any winners and have various methods in place allowing for the auditing of all data provided by entrants. Pursuant to the T&Cs of the Challenge, we may refuse to accept or acknowledge data that we suspect is inaccurate, incomplete or otherwise misleading.

What are some ways I can get the recommended amount of physical activity?

With Walking, great gains can be made from small steps. Starting slowly and gradually building up over time is the best way to safely increase your walking and fitness levels.

Doing three sessions of 10 minutes is just as beneficial as one 30-minute walk, and it can be as easy as getting off the bus two stops early or parking your car a walkable distance from your destination and doing the last part on foot.

Talk with your doctor or other health professional about how to safely build up your walking activity.

Try these tips to build up your step count or increase the number of group walks you take each week:

  • Try the trifecta. Break your daily walking goal down into smaller, more achievable steps, such as going for a morning walk, a midday walks, and an evening walk.
  • Stairs are your friends. Use the stairs instead of the lift or escalator.
  • Park further away. Stop seeking those precious first-row spots and park your car further away, whether it’s at work, at school, or at the gym.
  • Get off at the wrong stop. If you use public transport, aim to get off one or two stops early and walk the remaining distance to your destination.
  • Walk with purpose. Give more purpose to your daily strolls by walking the kids to school or to the bus stop or walking to get the groceries instead of driving.
  • Walk with a four-legged friend. Taking your dog for a walk isn’t only great for improving your own health, but also that of your pet, too.
  • Explore. Use your lunch hour to go for a walk and get to know new areas. If the weather is bad, walk around your office or a local shopping centre instead.
  • Don’t hit “send”. Aim to get up from your desk regularly and instead of emailing, walk to a co-worker's desk.
  • Don’t get stuck in a rut. A change of scenery can prevent boredom and make your walks more interesting.
  • Make it enjoyable and convenient. The beauty of walking is that you can do it practically anywhere, but you’re more likely to stick with a walking routine if you walk in an environment that is both enjoyable and convenient. Some people enjoy the outdoors, while others prefer the safety and convenience of walking indoors on a treadmill or at a shopping centre.

What if I’m unable to hit the recommended daily amount of exercise? Is there any point in me taking part? 

Yes, of course! Any level of walking is better than none at all, but more is even better, particularly when it comes to reducing your risk of heart disease. Research supports this and has shown that walking has benefits even if you don’t hit the recommendations.

If you currently do no walking, start by doing some and gradually build up to the recommended amount. Visit your GP or health professional for advice on how to safely build up your walking levels and distance. 

The Heart Foundation understands that not all people will be able to walk thousands and thousands of steps a day, which is why we’ve created this challenge to have minor milestones of 100,000 steps. Along the way, you’ll be recognised for reaching various milestones, and gain an entry into the prize draw for every 100,000 steps you take throughout the challenge period.

I have heart disease and multiple risk factors and/or am currently recovering from a heart event or heart surgery – can I, or should I, take part in the Heart Foundation Walking challenge?

Walking can help treat and manage health conditions and risk factors including heart disease, high blood pressure and cholesterol, but it’s important to speak with your doctor to learn how to safely build up your activity.

If you have heart disease, or suffered a heart attack, it’s normal to worry about what you should and shouldn’t do. Slowly build up your activity based on what your GP and health professionals tell you.

For more information on ways to build up your walking after a heart event or surgery, visit www.heartfoundation.org.au or call the Heart Foundation Helpline on 13 11 12. The Heart Foundation Helpline provides free information on heart health, nutrition and living a healthy lifestyle and is open 9am - 5pm weekdays. If you need an interpreter, call TIS National on 13 14 50.

What prizes can I win as part of the Heart Foundation Walking challenge?

See the Put Your Foot Down Challenge Terms & Conditions.

What if I don’t have a smartphone or access to the internet; am I missing out?

Unfortunately, you’re only able to participate in this challenge if you have access to a smartphone and download the Heart Foundation Walking app.

Why is a charity like the Heart Foundation giving away prizes?

We have over twenty years’ experience running the Heart Foundation Walking program and all our research and feedback from walkers has shown that rewards and incentives are an important motivation for people to start walking and to keep walking.

Our Walker Recognition Scheme (which offers discounts or vouchers for our online merchandise shop when walkers reach walking milestones) has been key to the successful retention rates of our walking program. We know many people struggle to fit exercise into their lives and to stick with it, so offering incentives is important in keeping people on track and away from the dangers of being inactive.

We were able to increase the value of our normal walking incentives during the Heart Foundation Walking challenge due to additional government funding for our program.

Privacy

What does Heart Foundation Walking do with my personal information?

Please see the Privacy Statement in the App for additional information.

User guides

Is there a User Guide for the Heart Foundation Walking App?

For detailed information on the App, you can read our iOS User Guide or Android User Guide.


General 

 

Where can I find the Terms and Conditions?

Walker Terms and Conditions.

Where can I find out more about walking and warming up and cooling down?

Our handbooks are full of practical information about walking and the Heart Foundation Walking network. You can download our Walker Handbook or the Walk Organiser Handbook, and access it from your online profile (login at the top of this page) . Walk Organisers and Local Coordinators will also recieve copies via post.  

Where can I find the Heart Foundation Online Shop? 

Visit the Heart Foundation Online Shop. You can use your Walker Recognition Scheme vouchers at the shop. 


Insurance

Does the Heart Foundation offer public liability insurance for walkers?

Walkers are not covered by public liability insurance. By registering as a Walker, walkers agree to enter Heart Foundation Walking at their own risk and not to hold the Heart Foundation, government and other agencies or the Local Coordinator’s organisation responsible for any loss, damage, expense or personal injury sustained from participation. Each Walker also agrees that they are aware of and understand the additional risks that dogs may cause, they voluntarily accept those risks and acknowledge that the Heart Foundation is excluding all liability for injuries or damage caused as a result of including dogs in Heart Foundation Walking.

 


Heart Foundation walking communications

How do I unsubscribe from Heart Foundation Walking communications?

To unsubscribe from communications you can click the link at the base of Heart Foundation Walking emails, or contact the Heart Foundation Helpline 13 11 12.

Want to know more about newsletter submissions?

Refer to the newsletter page for contributor's guidelines.


Any other questions

Please ask your Walk Organiser, Local Coordinator or telephone the Heart Foundation on 13 11 12. For questions about your own health, please consult your health professional.